Question 1

What happens at a first visit?

Accepted Answer

New microneedling patients begin with Online Assessment, then a 15-minute online consultation before Phase 1 payment. The consultation supports practitioner recommendation before any Phase 1 payment invitation. Allow time for the conversation.

Question 2

Do I need a referral?

Accepted Answer

A referral is not required to begin the Online Assessment. If you are under the care of another provider for a related skin concern, sharing relevant history helps us plan thoughtfully within scope.

Question 3

Will treatment be guaranteed to help my concern?

Accepted Answer

No. Outcomes vary based on presentation, history, adherence to recommendations, and other factors. Suitability and expectations are discussed honestly before planning care. Payment does not guarantee treatment or a specific result.

Question 4

Is microneedling appropriate for everyone?

Accepted Answer

No. Suitability depends on skin presentation, health history, medications, and other factors. Every new patient completes an Online Assessment and a 15-minute online consultation and practitioner recommendation before Phase 1 treatment.

Question 5

Are results guaranteed?

Accepted Answer

No. Outcomes vary based on skin type, age, lifestyle, aftercare adherence, and other factors. No specific result is promised. Payment does not guarantee treatment.

Question 6

How is the program structured?

Accepted Answer

Microneedling pathways follow: Online Assessment → screening (auto-invite, or practitioner hold if pregnancy, recent injectables, or keloid history) → $600 Phase 1 payment (Total Est. $620) → 15-minute online consultation → Eligibility Decision → Phase 1 → Phases 2–5. The 15-minute online consultation is not one of the five treatment phases.

Question 7

How do I book an appointment?

Accepted Answer

Use the Book page to choose where you are in care. New microneedling patients begin with the Online Assessment. Consultation and treatment visits are booked in Carepatron after clinical gating.

Question 8

I am not sure which pathway I need. What should I do?

Accepted Answer

Begin with Discovery & Alignment or the Online Assessment. A conversation is often the clearest way to determine whether Active Acne, Acne Scar Remodeling, Fine Lines + Collagen, Sun Damage + Pigmentation, or Scalp Vitality fits next.

Question 9

Do you accept new patients?

Accepted Answer

Yes, when schedule capacity allows. New microneedling patients begin with the Online Assessment and 15-minute online consultation so care can be planned thoughtfully.

Question 10

What payment methods are available?

Accepted Answer

Discovery, microneedling sessions, Signature Pathways, and memberships can be purchased online through Stripe checkout. Payment options may include card, Apple Pay, Google Pay, and Klarna when offered. Availability depends on the offer and provider eligibility rules.

Question 11

Is financing approval guaranteed?

Accepted Answer

No. Financing eligibility, terms, and approval decisions are determined by the financing provider. The practice cannot guarantee approval or specific payment terms.

Question 12

What does the microneedling pathway cost in total?

Accepted Answer

The five-phase microneedling pathway is $3,000 + tax & service fee (Total Est. $3,100) — 5 payments of $600 + tax & service fee (Total Est. $620 each). Phase 1 is due after the 15-minute online consultation. Checkout charges the Total Est. as a single line. Klarna may show its own interest or terms if you choose that option.

Question 13

Where can I learn more about pricing and financing?

Accepted Answer

Pathway and service details are on the Pathways page. The Financing page covers Klarna when offered at Stripe checkout for Signature Pathways and microneedling session care.

Question 14

What is membership?

Accepted Answer

Studio Membership ($149/month) and Conservatory Membership ($299/month) create continuity after Discovery and Pathway care — priority booking, reviews, discounts, and member resources. Membership is presented after assessment and supports continuity alongside clinical care.

Question 15

Can I rent Celluma light therapy?

Accepted Answer

Yes. The studio rents the Celluma NOVA for home use at /celluma — a compact 5-mode FDA-cleared LED panel (acne, aging skin, body contouring, hair growth, and pain), monthly, up to six months, with a refundable $500 deposit. Manufacturer product page: https://www.celluma.com/products/celluma-nova-led-red-light-therapy-device-5-mode. If the panel is returned and no longer works, replacement is $1,650 (the deposit is applied toward that amount). Patients on a $3,000 Signature Pathway pay the discounted add-on rate. In-visit LED during treatment Saturdays stays inside the pathway and is not the same as the take-home panel.

Question 16

How should I prepare for microneedling?

Accepted Answer

Preparation depends on your skin presentation and plan. Assessment includes guidance on products, sun exposure, and other factors that may affect suitability and timing.

Question 17

What should I bring?

Accepted Answer

A list of current medications and relevant health history is helpful. Arrive a few minutes early for intake forms if you have not completed them online.

Question 18

What should I expect after microneedling?

Accepted Answer

Temporary redness, sensitivity, or dryness can occur. Aftercare instructions are provided as part of the program and should be followed closely. Contact the practice with concerns between visits.

Question 19

When should I seek urgent medical care?

Accepted Answer

For urgent, severe, or unexplained symptoms, contact the appropriate medical or emergency services. This practice provides supportive care within professional scope and is not an emergency service.

Question 20

What is the cancellation policy?

Accepted Answer

Cancelling any Signature Pathway at any time incurs a $100 cancellation fee. The fee is the same on all five pathways, whether you cancel before Phase 1 or after later phases. A same-day visit cancellation or a missed Saturday visit incurs a $100 fee. You remain on the pathway. Rescheduling with at least 24 hours’ notice is not this fee. Illness and emergencies are considered with discretion. Please review the Cancellation Policy page for the Clinical Ineligibility Refund.

Question 21

Is the Total Est. $620 Phase 1 payment refundable if I cancel or change my mind?

Accepted Answer

Cancelling any Signature Pathway at any time incurs a $100 cancellation fee. The fee is the same on all five pathways, whether you cancel before Phase 1 or after later phases. The public 30-day refund commitment applies only when the practitioner determines through the 15-minute online consultation that microneedling is not appropriate for your skin — that is not a cancellation.

Question 22

What if I miss my Saturday or cancel the same day?

Accepted Answer

A same-day visit cancellation or a missed Saturday visit incurs a $100 fee. You remain on the pathway. Rescheduling with at least 24 hours’ notice is not this fee. Illness and emergencies are considered with discretion.

Question 23

How do I reschedule?

Accepted Answer

Give at least 24 hours’ notice when you can. A same-day cancel or a missed Saturday is $100 while you remain on the pathway. Contact the studio as soon as you know you need to change your appointment, or use your booking confirmation tools when available.

Question 24

Where is The Regenerative Studio located?

Accepted Answer

In-person visits are hosted at Wen Acupuncture & Wellness, 3900 Springfield Rd, Glen Allen, VA 23060 — near Short Pump, a short drive from the West End. Parking is at the entrance. Full contact details and a map link are on the Contact page.

Question 25

Do you serve Short Pump and West End Richmond?

Accepted Answer

Yes. Most patients come from Short Pump, Glen Allen, the West End, Tuckahoe, Innsbrook, and nearby western Henrico — and we welcome people traveling from farther neighborhoods when the drive fits their care plan.

Question 26

How far is the studio from Short Pump?

Accepted Answer

Most Short Pump patients reach Springfield Road in about 10–15 minutes via West Broad Street, depending on Town Center and interchange traffic.

Question 27

What are your hours?

Accepted Answer

Treatment Saturdays are by appointment from September through May, typically 9am–7pm EST. Exact times are confirmed when your visit is scheduled — after Online Assessment, a 15-minute online consultation, practitioner recommendation, and Phase 1 payment gating for new microneedling patients.

Question 28

Is parking available?

Accepted Answer

Yes. Parking is available directly in front of the Wen Acupuncture & Wellness entrance at 3900 Springfield Rd in Glen Allen.

Clear answers before you begin

First visit

Microneedling

Booking

Payment & financing

Preparation

Aftercare

Cancellations

Location & hours

Still have a question?

Clear answers before you begin

First visit

What happens at a first visit?−

Do I need a referral?+

Will treatment be guaranteed to help my concern?+

Microneedling

Is microneedling appropriate for everyone?−

Are results guaranteed?+

How is the program structured?+

Booking

How do I book an appointment?−

I am not sure which pathway I need. What should I do?+

Do you accept new patients?+

Payment & financing

What payment methods are available?−

Is financing approval guaranteed?+

What does the microneedling pathway cost in total?+

Where can I learn more about pricing and financing?+

What is membership?+

Can I rent Celluma light therapy?+

Preparation

How should I prepare for microneedling?−

What should I bring?+

Aftercare

What should I expect after microneedling?−

When should I seek urgent medical care?+

Cancellations

What is the cancellation policy?−

Is the Total Est. $620 Phase 1 payment refundable if I cancel or change my mind?+

What if I miss my Saturday or cancel the same day?+

How do I reschedule?+

Location & hours

Where is The Regenerative Studio located?−

Do you serve Short Pump and West End Richmond?+

How far is the studio from Short Pump?+

What are your hours?+

Is parking available?+

Still have a question?